Invisibility.

Invisibility.

There are things that can be seen because they cannot be seen.

Words are strange things.

But sometimes they are not.

And in a conversation with a foreigner, words are sometimes understood even though they are not conveyed.

It is a mystery.

Thoughts are not conveyed by words, but by the depth of feelings between people.

For example, answering the phone is important.

For example, answering the phone is important. It is important because you cannot see the person you are talking to.

Recently, I often call companies that I used to do business with in the past.

The first impression on the phone is very important.

I look at the company from that impression.

Whether the response is polite or not is not up for debate,

It is difficult to put it into words, but the intonation of the voice, the atmosphere, and the human touch are very important.

It is very difficult to put it into words, but it is very important to have a human touch.

I once had a client who was very polite, but had no intonation and sounded like a machine.

I once had a client who was very polite, but had no intonation, and was treated as if he were a machine.

I suppose they are mechanical because they receive many calls in a day,

I would much rather have a machine than a caller. I would much prefer a machine.

Since a human being is receiving the calls, I would like to ask for a human-like response.

The recipient must recognize that the image of the company depends on the voice of the recipient.

The recipient must be aware that the image of the company depends on the voice of the recipient.

What is not conveyed because it is visible. What is communicated because it is invisible.

It is profound. 。。。。

Assentia Holdings,Inc.

Akira Tsuchiya