パートナー懇親会について
皆様からご質問いただいたので、開催の内容にについてお話してみたいと思います。
前回の私のブログhttps://blog.assentia-hd.com/ceo-blog/20160905にあったパートナー（アルバイト）懇親会について皆様からご質問をいただきました。店長、社員へのマネジメントだけでなくアルバイトにどう関与していくかが重要であるということを描いたのですが予想以上に反響が大きかったので詳細に記します。
Q）本部から幹部は参加させないほうがよいのか？
→基本的には社長とアルバイトだけの会としました。
本部で準備はしても懇親会は社長とアルバイトだけの会です。
今でも覚えておりますが、第１回目は８名くらいでした。
参加していたのは店長が自分の右腕にしたいと思うアルバイト学生、フリーター達でした。
Q) 会の進行方向、時間、場所
→初めに私の方から話すのは、自己紹介と会社を作った経緯、意味、将来やりたいこと等々で す。
あとは参加者から一人ひとり自己紹介を頂きます。将来の夢も含めて。
後は質問を受ける形です。２時間位ですがあっという間に終わった覚えがあります。
堅苦しい会ではないので、みんな私服です。
ペットボトルのドリンクとお菓子付きで食べながら飲みながら、ピクニックのようなイメージで開催していました。
そのほうがアルバイトから本音が出てきます。
店長の遅刻グセや店舗における様々な驚愕の事実もたまにはありましたが。。。良い店舗ヒアリング（実質がわかる）にもなります。
場所は本社の会議室でおこないました。
Q）開催サイクル、開始時刻について
→ １ヶ月に１回位で、２時間位、牛角（１７時から営業）でしたので、お昼過ぎからやっていました。
Q) 主題はなんですか？
→進め方は上記の通り、自分の自己紹介から入り、参加者一人づつ自己紹介して、ざっくばらんに悩み事とかも聞いてました。
学校のこと将来のこと就職のこと、彼氏彼女の話、、、
アルバイトの学生が悩んでいることは自分も昔に悩んだことが多かったので、自分はどうしたかということをメインに話しました。失敗も入れて。。。
若い人たちはメンターのような人を求めています。最終的には彼らが自分で決めても方向性だけでも指し示してくれる人を求めています。
失敗が多いほうがウケが良かったような。。
店舗のことを主題に置くと仕事だけの会になりますので、店舗の話は比率的に言うと２０％くらいでしょうか？
放っておいても仕事の話になっていきますので。
Q) 店舗臨店について、社長による直営臨店時は、社長のみですか。上司は同行しますか？
→ 基本一人で行きます。お客のような形で。いきます。
実際にはお客として食べて、気づいたことをメモして、店長ではなく上長に後日指示してました。
臨店時の空いた時間を見て店長とは雑談程度、アルバイトともコミュニーケション。
上記のパートナー懇親会に出たアルバイトがいる店舗はみな喜んでくれます。
従業員も喜びますが、一番は自分のためだったと言えるかもしれません。社長をしていると経営上の色々しんどいこともたくさんありました。
店舗に行って、元気に働いている社員やアルバイト見ると「自分も、もっともっと頑張らないと」というように思えてくるのです。
自分を奮起させるという意味でも良かったように思います。
店舗に行って、元気に働いている社員やアルバイト見ると「自分も、もっともっと頑張らないと」というように思えてくるのです。
自分を奮起させるという意味でも良かったように思います。
Q）店舗臨店の頻度、選別店舗、事前予告等はどうですか？
→事前予告は全くしません。
直営店は１ヶ月に２〜３店舗行ってました。出張時にFC加盟店も行ってました。
選別店舗理由は特にないのですが、パートナー懇親会に出てきた店舗は優先的に行ってました。
一度、少ない人数でも良いのでスタートされてみて、自社なりの方向性を決めていかれると良いのではないでしょうか？
学生の場合、一番の関心事は就職です。
どんな会社がよいか？自分にはどんな職種が向いているか？
就職したことないのですから不安になるのも当然で。。。
私から話していたのは、「飲食業」（サービス業）ここにはどんな仕事に就くにも必要な要素が全部入ってる。
スチュワーデスになる？保母さんになる？商社マンになる？医者になる？
どんな職種にも必要な要素は全部飲食業で養える。
人（お客様）が今何を考えているか？→飲食業で養える
PL等の数字の知識→飲食業で養える
それ以外の要素も養える。
実際に自分自身も就職して１０年くらい経っときに同窓会で皆と話したらPLも読めないサラリーマンが多かった。
飲食では経営に関与するとすぐに身につく。
店舗のマネジメントは、小さいな会社経営活動を行うのと全く同じみたいなトークでした。
アルバイトの人達が将来つきたい仕事と如何に今の飲食業の仕事を結びつけていくか？
だから今の飲食の仕事はみんなの将来に役立つと説明していました。
そのように説いてました。
会の中では、打ち解けてくると、家族の話、恋愛の話となっていきます。
この懇親会は１回出たら終わりにはしなかったので３回ほど来た学生もいました。
彼はその後、社員となりました。今もまだ業態の責任者で頑張っています。
そのような感じでざっくばらんに気心打ち解けて、影響してくのがこの会の良いところだったと思います。
最終的にはこの会が、レインズのパートナーフォーラムとなり、そこに出席した大島さんが、居酒屋甲子園を開催し、、、
すべて、その後の源だったと思います。
他にも社内で行なっていたのは、下記のようなものです。
すべて社員とのコミュニケーションを良くするためのものです。
・毎月月初の朝礼
→社員は全員参加。仙台から九州までスカイプを利用して開催していました。
毎月社員に直接語りかけることには大きな意味がありました。
・給与明細に手紙を入れる
→皆の給与明細にワープロ打ちですが会社の向うべき方向性等、毎月手紙を書い
ていました。
・社員の誕生日会（毎月）
→月に１回ですが、その月の誕生日の社員を集めて誕生会。
・社員の誕生日に手書きのカードを渡す。
→社員の誕生日には手書きで、ねぎらいの言葉の誕生日カードを渡していました。
・社員の配偶者の誕生日には家に花を贈る。
→社員の配偶者の誕生日には感謝を込めて自宅にお花を送っていました。
・wife’s倶楽部 男性社員の奥様方を会社にお招きして会社の説明会
→飲食ビジネスは拘束時間が長く、家庭の理解がないと成り立ちません。会社に対する
正しい理解をいただくために開催していました。
基本的にサービス業は本社と店舗で分かれての業務になります。
本社が、店舗が、と言ってセクショナリズムができやすいです。
その間を埋めれるような施策が大事だと思ってやっていました。
皆様の経営の参考になれば幸いに思います。
アセンティア・ホールディングス
土屋
English↓
About the Partner Reception
I would like to talk about the details of the reception, as I have received questions from you.
I have received questions from you about the reception for partners (part-time workers) that I mentioned in my last blog. I wrote about the importance of not only managing store managers and employees, but also how to involve part-time workers, but the response was more positive than I had expected, so I would like to explain in detail.
Q) Is it better not to have executives from the headquarters participate?
→A) Basically, we decided to hold the meeting only for the president and part-time employees.
Even though the headquarters prepares for the reception, it is a meeting only for the president and part-time workers.
I still remember that there were about 8 people at the first meeting.
The participants were part-time students and freelancers whom the manager wanted to make his right-hand man.
Q) Direction, time, and location of the meeting
→I introduce myself, how I started the company, what it means to me, what I want to do in the future, and so on.
After that, I will ask each participant to introduce himself/herself, including his/her dreams for the future. I also ask each participant to introduce himself/herself, including his/her dreams for the future.
It lasted about two hours, but I remember it went by very quickly.
It is not a formal meeting, so everyone wears plain clothes.
We held it like a picnic, eating and drinking with bottled drinks and snacks.
That way, the part-timers could express their true feelings.
Although there were sometimes some surprising facts such as the manager's habit of being late or various other things in the store.... It was also a good store hearing (to understand the real situation).
The meeting was held in a conference room at the head office.
Q) What is the cycle and starting time of the meetings?
→ We held the meetings about once a month for about two hours, and since Gyukaku (open from 5:00 p.m.), we started after noon.
Q) What is the main theme?
→As mentioned above, I started by introducing myself, and then each participant introduced themselves one by one, and I asked them about their problems.
I talked about school, the future, finding a job, boyfriends and girlfriends, and so on,
I talked mainly about what I had done to solve the problems of part-time students, because I had also had many of them in the past. I also included my failures.
Young people are looking for someone like a mentor. They want someone who can point them in the right direction, even if they ultimately decide on their own.
It was like the more failures, the more popular it was.
If we put the store as the subject matter, it becomes a work-only meeting, so I would say that we talk about the store about 20% of the time, proportionally speaking.
If we leave it alone, we will talk about work.
Q) Regarding store visits, when the president visits a directly managed store, is it just the president? Does your boss accompany you?
→ A) Basically, I go alone. I go like a customer. Q) When the president visits a directly-managed restaurant, does the president go alone?
I actually ate as a customer, wrote down what I noticed, and gave instructions to my superior later, not to the store manager.
I would chat with the manager and commune with the part-timers during the free time I had at the restaurant.
All of the stores with part-time workers who attended the above partner get-togethers were delighted.
The employees were also pleased, but I might say that the most important thing was for me. As president, I had to deal with a lot of tough management issues.
When I go to the stores and see employees and part-timers working energetically, I think to myself, "I, too, must work harder and harder.
I think it was good in the sense that it inspired me.
Q) How often do you visit stores, select stores, give advance notice, etc.?
→A) We do not give advance notice at all.
I visited two to three directly managed stores a month. I also visited franchise stores when I traveled.
There was no particular reason for selecting stores, but I gave priority to stores that appeared at partner get-togethers.
I think it would be a good idea to start with a small number of people once and decide on your own direction.
For students, the main concern is finding a job.
What kind of company is best for me? What type of work is best suited for me?
It is natural for them to be anxious because they have never had a job before.
I was talking about the "restaurant industry" (service industry), which has all the necessary elements for any kind of job.
Would you be a stewardess? Become a nanny? Become a tradesman? Become a doctor?
All the elements necessary for any type of job can be cultivated in the food and beverage industry.
What are people (customers) thinking right now? →You can cultivate this in the restaurant industry.
Knowledge of numbers such as PL → Can be cultivated in the restaurant industry.
Other elements can also be cultivated.
In fact, when I talked with people at a reunion about 10 years after I started working, many of them were salarymen who could not even read PL.
In food and beverage, you learn quickly when you get involved in management.
The talk was that managing a restaurant is exactly the same as running a small company.
How can part-time workers connect the job they want to have in the future with their current job in the food and beverage industry?
He explained that the current jobs in the food and beverage industry would be useful for everyone's future.
That's what he was preaching.
During the meeting, as we got to know each other, we talked about family and love.
We didn't end this get-together once we left, so there was one student who came three times.
He has since become an employee. He is still working hard as the head of the business category.
I think the good thing about this meeting was that we were able to open up to each other and influence each other in such a casual manner.
Eventually, this meeting became the Raines Partner Forum, and Mr. Oshima, who attended the forum, organized Izakaya Koshien, and so on,
I think that was the source of everything that followed.
Other things we did within the company included the following.
All of them are designed to improve communication with employees.
Morning meeting at the beginning of each month.
→ All employees participate. It was held from Sendai to Kyushu via Skype.
It was very meaningful to speak directly to employees every month.
Putting a letter in the paycheck.
→We wrote a letter every month on everyone's paycheck stubs, in word-processing format, explaining the direction in which the company was headed, etc.
We wrote a letter to each employee's paycheck every month.
Employee birthday parties (monthly)
→Once a month, we held a birthday party for the employee whose birthday it was that month.
Handwritten cards are given to employees on their birthdays.
→Employees were given a handwritten birthday card on their employee's birthday with a word of encouragement.
Send flowers to the house on the employee's spouse's birthday.
→ÆWe sent flowers to the home of an employee's spouse on his/her birthday as a token of our appreciation.
∙wife's Club: Inviting the wives of male employees to the company for a company presentation.
→ÆThe food and beverage business requires long hours and is not possible without the understanding of families. We held this meeting to gain a correct understanding of the company.
The company held these meetings to gain a correct understanding of the company.
Basically, in the service industry, work is divided between the head office and stores.
It is easy for sectionalism to form, with the head office saying "the head office" and the stores saying "the stores".
I thought it was important to take measures to fill the gap between the two.
I hope this will be helpful for your management.
Assentia Holdings Inc
Akira
I would like to talk about the details of the reception, as I have received questions from you.
I have received questions from you about the reception for partners (part-time workers) that I mentioned in my last blog. I wrote about the importance of not only managing store managers and employees, but also how to involve part-time workers, but the response was more positive than I had expected, so I would like to explain in detail.
Q) Is it better not to have executives from the headquarters participate?
→A) Basically, we decided to hold the meeting only for the president and part-time employees.
Even though the headquarters prepares for the reception, it is a meeting only for the president and part-time workers.
I still remember that there were about 8 people at the first meeting.
The participants were part-time students and freelancers whom the manager wanted to make his right-hand man.
Q) Direction, time, and location of the meeting
→I introduce myself, how I started the company, what it means to me, what I want to do in the future, and so on.
After that, I will ask each participant to introduce himself/herself, including his/her dreams for the future. I also ask each participant to introduce himself/herself, including his/her dreams for the future.
It lasted about two hours, but I remember it went by very quickly.
It is not a formal meeting, so everyone wears plain clothes.
We held it like a picnic, eating and drinking with bottled drinks and snacks.
That way, the part-timers could express their true feelings.
Although there were sometimes some surprising facts such as the manager's habit of being late or various other things in the store.... It was also a good store hearing (to understand the real situation).
The meeting was held in a conference room at the head office.
Q) What is the cycle and starting time of the meetings?
→ We held the meetings about once a month for about two hours, and since Gyukaku (open from 5:00 p.m.), we started after noon.
Q) What is the main theme?
→As mentioned above, I started by introducing myself, and then each participant introduced themselves one by one, and I asked them about their problems.
I talked about school, the future, finding a job, boyfriends and girlfriends, and so on,
I talked mainly about what I had done to solve the problems of part-time students, because I had also had many of them in the past. I also included my failures.
Young people are looking for someone like a mentor. They want someone who can point them in the right direction, even if they ultimately decide on their own.
It was like the more failures, the more popular it was.
If we put the store as the subject matter, it becomes a work-only meeting, so I would say that we talk about the store about 20% of the time, proportionally speaking.
If we leave it alone, we will talk about work.
Q) Regarding store visits, when the president visits a directly managed store, is it just the president? Does your boss accompany you?
→ A) Basically, I go alone. I go like a customer. Q) When the president visits a directly-managed restaurant, does the president go alone?
I actually ate as a customer, wrote down what I noticed, and gave instructions to my superior later, not to the store manager.
I would chat with the manager and commune with the part-timers during the free time I had at the restaurant.
All of the stores with part-time workers who attended the above partner get-togethers were delighted.
The employees were also pleased, but I might say that the most important thing was for me. As president, I had to deal with a lot of tough management issues.
When I go to the stores and see employees and part-timers working energetically, I think to myself, "I, too, must work harder and harder.
I think it was good in the sense that it inspired me.
Q) How often do you visit stores, select stores, give advance notice, etc.?
→A) We do not give advance notice at all.
I visited two to three directly managed stores a month. I also visited franchise stores when I traveled.
There was no particular reason for selecting stores, but I gave priority to stores that appeared at partner get-togethers.
I think it would be a good idea to start with a small number of people once and decide on your own direction.
For students, the main concern is finding a job.
What kind of company is best for me? What type of work is best suited for me?
It is natural for them to be anxious because they have never had a job before.
I was talking about the "restaurant industry" (service industry), which has all the necessary elements for any kind of job.
Would you be a stewardess? Become a nanny? Become a tradesman? Become a doctor?
All the elements necessary for any type of job can be cultivated in the food and beverage industry.
What are people (customers) thinking right now? →You can cultivate this in the restaurant industry.
Knowledge of numbers such as PL → Can be cultivated in the restaurant industry.
Other elements can also be cultivated.
In fact, when I talked with people at a reunion about 10 years after I started working, many of them were salarymen who could not even read PL.
In food and beverage, you learn quickly when you get involved in management.
The talk was that managing a restaurant is exactly the same as running a small company.
How can part-time workers connect the job they want to have in the future with their current job in the food and beverage industry?
He explained that the current jobs in the food and beverage industry would be useful for everyone's future.
That's what he was preaching.
During the meeting, as we got to know each other, we talked about family and love.
We didn't end this get-together once we left, so there was one student who came three times.
He has since become an employee. He is still working hard as the head of the business category.
I think the good thing about this meeting was that we were able to open up to each other and influence each other in such a casual manner.
Eventually, this meeting became the Raines Partner Forum, and Mr. Oshima, who attended the forum, organized Izakaya Koshien, and so on,
I think that was the source of everything that followed.
Other things we did within the company included the following.
All of them are designed to improve communication with employees.
Morning meeting at the beginning of each month.
→ All employees participate. It was held from Sendai to Kyushu via Skype.
It was very meaningful to speak directly to employees every month.
Putting a letter in the paycheck.
→We wrote a letter every month on everyone's paycheck stubs, in word-processing format, explaining the direction in which the company was headed, etc.
We wrote a letter to each employee's paycheck every month.
Employee birthday parties (monthly)
→Once a month, we held a birthday party for the employee whose birthday it was that month.
Handwritten cards are given to employees on their birthdays.
→Employees were given a handwritten birthday card on their employee's birthday with a word of encouragement.
Send flowers to the house on the employee's spouse's birthday.
→ÆWe sent flowers to the home of an employee's spouse on his/her birthday as a token of our appreciation.
∙wife's Club: Inviting the wives of male employees to the company for a company presentation.
→ÆThe food and beverage business requires long hours and is not possible without the understanding of families. We held this meeting to gain a correct understanding of the company.
The company held these meetings to gain a correct understanding of the company.
Basically, in the service industry, work is divided between the head office and stores.
It is easy for sectionalism to form, with the head office saying "the head office" and the stores saying "the stores".
I thought it was important to take measures to fill the gap between the two.
I hope this will be helpful for your management.
Assentia Holdings Inc
Akira
